We have well-developed service support system and professional technical team, that provide consultations of comprehensive technology, installation and commissioning guidance to our customers. Abidance by ISO9001 quality management requirement, and build up complete and efficient management system for pre-sale and after-sales service and filing.
1. Our company has established an experienced after-sales service team with an average age of 38 years old. They are all drawn from the technical department and the backbone of the production line. After long-term planned training, they have strong professional capabilities and good dedication. spirit.
2. Provide after-sales service to the bidder in accordance with ISO9001 quality management and quality assurance standards.
3. If there is any quality problem during the warranty period, we guarantee to dispatch service personnel within 24 hours in the port and surrounding areas, 8 hours in the province, 24 hours in the region, and 48 hours across the country for telephone communication and coordination or arrive at the site and repair it free of charge.
4. Our company carries out work with the most favorable price and the most thoughtful service.
5. During the warranty period, free services (including return shipping and maintenance costs) are provided for quality problems.
6. If the motor parts need to be replaced after the warranty period, they will be provided to users at the current best price.
7. Strictly follow the requirements of the contract and provide products that meet the design standards and quality.
8. Strictly inspect and control the incoming quality of raw materials, original components and supporting parts.
9. Ensure that the equipment provided has complete processing technology and complete testing methods, and that the products will never leave the factory with defects.
10. Take full responsibility for the supply, quality, equipment performance, technical interface, service and other issues related to the subcontractor. The key component subcontractor specified in the contract must meet the relevant qualification requirements and be approved by the buyer.
11. The buyer shall be notified of the quality defects in the equipment manufacturing process in a timely manner and shall not be concealed. If the equipment defect exceeds the standard stipulated in the contract, the seller will replace it unconditionally. In the process of installation and trial operation, if the equipment has quality problems, the problems should be dealt with first, and then the responsibilities should be distinguished, all meeting the needs of the project schedule as the criterion.
12. Guaranteed quality, guaranteed quantity, guaranteed delivery time, and delivered on time. After the equipment arrives, if a shortage is found, it will be responsible for replenishing it in time, and if a quality problem is found, the relevant technical personnel will be sent to the site to deal with it in time.
13. After the expiration of the warranty period, we will provide you with accessories and timely technical services at the most favorable price.
14. Resolutely implement the principle of "solving problems first, then research responsibilities" in technical services, and focus on the interests of users to minimize the losses of users.
Our company has established an experienced after-sales service team with strong professional ability and good professionalism.
24 Hours Guard
During the warranty period, if there is any quality problem, we guarantee to dispatch service personnel within 24 hours in the port and surrounding areas, 8 hours in the province, 24 hours in the region, and 48 hours across the country for telephone communication and coordination or arrive at the site and repair it free of charge.
Solve The Problem First,
Then Study The Responsibility
In the technical service, we resolutely implement the principle of "solving the problem first, then researching the responsibility", and all focus on the interests of users to minimize the loss of users.
Address: No.24, Kaifa No.24 Road, Shenyang Economic and Technological Development Zone